A shared coordination platform for voucher-based housing placements — giving every party in the process one timeline, one document checklist, and one source of truth.
A family can qualify for a housing voucher, find a willing landlord, and still lose the apartment — not because they failed to qualify, but because the process connecting every party has no shared infrastructure.
7 parties, 7 separate systems. No one sees the full picture. Documents disappear. Cases stall silently.
After move-in, HRA stops paying landlords on time. Landlords exit the market. Families cycle back to shelter. The clock resets.
Families fleeing domestic violence wait 4 to 7 months through the same slow process. No urgency flag. No escalation path.
No agency, nonprofit, or funder can tell you where delays happen, who caused them, or how to prevent them. That data has never been collected.
KHLOSED is designed for families across all NYC voucher programs
KHLOSED organizes each placement as a shared deal — one timeline, one checklist, automatic alerts when cases stall, and payment tracking after move-in.
No more silence. Real-time updates — including Spanish and other languages — so silence no longer feels like abandonment.
One dashboard for all cases. Emergency transfers flagged with compressed timelines. At-risk cases surface automatically.
Visibility into their own packet status and post-move-in payment timeline. No more waiting for a callback.
For the first time, structured data shows where the system breaks, how long it takes, and who is responsible. This has never existed.
If you have navigated a housing voucher process in New York City, your experience is data. Your story is evidence. It will help shape what KHLOSED becomes.
Your experience is now part of the research shaping KHLOSED. Every response helps build the case for a system that actually works — and ensures the people who designed it heard from the people who lived it.
KHLOSED is building its first pilot cohort. We are looking for nonprofit partners, case management teams, landlords, brokers, funders, and researchers who want to help test whether shared visibility can move cases forward.
Case management teams and shelter-based organizations managing active placements.
HRA-connected teams, DHS liaisons, and public housing organizations.
Owners who accept or are considering accepting housing vouchers.
Organizations interested in housing accountability infrastructure and outcomes data.
Academics and policy organizations interested in placement data and systemic analysis.
We'll be in touch as the first pilot cohort comes together. Thank you for your interest in making the voucher placement process work the way it should.
Tina White spent 15 years inside New York City's real estate and housing system — on both ends of the market — before she understood what was missing and decided to build it herself.
Tina White is the founder of KHLOSED and a licensed New York City real estate broker with fifteen years of experience working across every level of the housing market — from luxury leasing on Wall Street to voucher-based placements in Far Rockaway.
Her career did not follow a straight line. It followed a life.
She grew up in South Jamaica, Queens, during the crack era. Her family fractured. She entered the foster care system. Years later, she found herself starting over as a single mother of twins, navigating a city with no safety net and no map. Real estate became her path back to stability — not as a career choice but as an act of survival.
Her early career took her to some of the most competitive corners of NYC real estate. She began working with high-net-worth clients in Manhattan, closing deals where tenants paid five thousand to twenty-five thousand dollars a month in rent. She learned how deals move when every party has resources, clarity, and a shared understanding of the process.
Then everything shifted.
She ended up in Far Rockaway, leasing apartments in a building still recovering from Hurricane Sandy. Most of her clients were families leaving the shelter system — people who had vouchers, who had done everything the system asked, and who were still losing their housing.
Over time, those families began sharing stories that had nothing to do with square footage or lease terms. They spoke about loss. About instability. About a life that once made sense.
The system does not recognize grief. It translates it into missed steps, delayed paperwork, and noncompliance on a file. Tina recognized the gap between what the system was recording and what was actually happening in that room. That gap became the foundation of KHLOSED.
She spent the next decade building Khlosed — originally as a real estate deal operations platform — before pivoting to apply everything she learned to the population she came from. KHLOSED Housing exists because she decided that understanding the problem was no longer enough, and that the infrastructure to fix it needed to be built by someone who had spent a lifetime inside it.
Collecting firsthand accounts from voucher holders, case managers, and landlords. Building the evidence base that shapes the platform's design.
Four-week pilot with one nonprofit partner, five to ten active CityFHEPS and Section 8 placements. Manual coordination layer. Measuring behavior change.
Build the software based on what the pilot teaches. Role-based dashboards, automatic alerts, document tracking, and payment monitoring for landlords.
KHLOSED is actively seeking support from organizations and individuals who understand that fixing the coordination layer is the missing piece of NYC's housing crisis response.
Organizations funding early-stage social impact technology with a housing and community focus.
Shelter-based case management teams willing to test a shared coordination layer on active placements.
Foundations and individual donors interested in accountability infrastructure for the unhoused.
HRA, DHS, and NYCHA staff who see the coordination failure from the inside and want to change it.
Academic institutions and policy organizations interested in placement data and systemic housing analysis.
Owners and property management organizations who want to rebuild trust in the voucher market.